Having trouble submitting a form in Firefox?

Why the form may not submit

Some browser privacy and redirect settings can prevent an embedded form from completing the final step after submission. In Firefox, this may appear as a message saying the browser prevented the site from redirecting.

If that happens, the form may appear not to work even though your details were entered correctly.

If you need further assistance, contact website@gb.zuken.com.

First thing to try: allow the redirect in Firefox

If Firefox shows a message such as “Firefox prevented this site from redirecting”, use that prompt first.

1. After submitting the form, look for the Firefox warning message near the top of the browser window
2. Click Options
3. Select Allow pop-ups and third-party redirects for this site
4. Submit the form again if needed

This is often the quickest fix when the form submission should take you to a confirmation or download page.

If no warning appears, turn off protection for this site only

If Firefox does not show the redirect warning, try disabling site protection for the current website only.

1. Open the page containing the form in Firefox
2. Click the shield icon to the left of the website address
3. Toggle Enhanced Tracking Protection Off for this site
4. Refresh the page
5. Complete and submit the form again

This change only applies to the current website.

Check your Firefox privacy settings

If the issue persists, review your browser settings.

1. Open the Firefox menu in the top right
2. Select Settings
3. Go to Privacy & Security

If set to “Strict”

• Change to Standard
• Refresh the page and try again

If set to “Custom”

• Check whether the browser is blocking:
  • Cookies
  • Cross-site tracking
  • Third-party cookies
• If enabled, adjust the setting, refresh the page, and retry the form

After making changes, always

1. Refresh the page
2. Re-enter your details
3. Submit the form again

If needed, close and reopen the browser tab before retrying.

Does this affect other browsers?

In some cases, yes.

• Safari may block similar behavior by default
• Chrome and Edge may behave similarly if stricter privacy settings or browser extensions are enabled

However, this issue is most commonly experienced in Firefox due to its privacy and redirect controls. :contentReference[oaicite:1]{index=1}

Still need help?

If the form still does not complete, email website@gb.zuken.com and include:

• The page URL
• Your browser and version
• A screenshot, if possible
• A brief description of what happened after you clicked submit